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Lead Consent
We supply an on demand, software product to manage your contact database. The product is called Lead Consent and is purchased on a subscription basis. The primary function of this product is to enable you to clean and maintain lists of data whilst creating an audit trail. This enables you to produce reports detailing how the personal data held, has been used. Granular marketing preferences can be used to categorise data ready for exporting. Exported data can be used in 3rd party systems for marketing. The contacts can directly manage their own data and agree to your policies.
The Kit
We supply an interactive, PDF product to help you create and manage your data compliance processes along with your own policies. The product is called The Kit and is purchased as a single transaction. The primary function of this product is to enable you to use templates as a starting point for creating your own policies and a guide to sourcing the supporting documentation. This enables you to start producing your compliance documents quickly.
Consultancy
We provide consultancy services when required. Whilst we always endeavour to give the best advice with the information available to us, it is not possible to guarantee accuracy. If there is any doubt, we suggest you contact the ICO (https://ico.org.uk) to discuss your requirements and/or seek legal advice.
To be eligible to purchase our products and services and lawfully enter into and form contracts with us, you must be 18 years of age or over, legally capable of entering into a binding contract and provide full details of an address in the United Kingdom. Any order placed by you constitutes an offer to purchase from us. All such offers received from you are subject to acceptance by us and we reserve the right to refuse or cancel any order, at any time prior to acceptance, without providing an explanation.
Payment terms
Subscriptions can be paid monthly or yearly, online, in advance of the service starting. Payments for all other services are due at the time of order, unless otherwise agreed in writing. Payments can be made by debit/credit card or bank transfer. Subscriptions paid monthly must be paid by card.
Missed payments
If a payment is rejected we will try to take the payment again (up to 5 times before your renewal is marked as failed). You can remake a payment in your account here – https://leadconsent.co.uk/my-account. If we don’t receive your payment with 15 days we will suspend your Lead Consent account access until the outstanding monies have been received.
Value Added Tax (VAT)
Creative Lead Ltd charges the amount of any value added tax payable whether or not included on the estimate or invoice. Creative Lead Ltd is VAT registered, No. 235 9700 96.
Refunds
If you have been charged incorrectly email us at hello@creativelead.uk with details about your account and the transaction. We will refund you as soon as we can.
Lead Consent
When you purchase a Lead Consent system, it is custom configured for you. We will contact you to gather the information we require to set it up. If additional services such as custom branding, data field matching or granular marketing have been requested we will ask for this information the same time. Setup can take up to 7 working days, but we will confirm this with you.
Consultancy
When you purchase consultancy services, we will discuss your requirements and create a work schedule to meet with your requirements.
What happens if Lead Consent doesn’t deliver?
In the unlikely event we don’t deliver the service as agreed in these terms we will endeavour to correct the situation. If you feel that we still haven’t satisfied the requirements of this agreement we will terminate your contract and refund any outstanding funds as appropriate. We are unable to offer a refund and continue to provide a service.
What happens if you don’t provide the information we require?
We need you to supply some information to us so that we can provide the services you have purchased. Delays in getting this information to us will affect the delivery schedule. We will contact you and remind you if we are still waiting for information. If, after 90 days, you still haven’t supplied the information or explained to us why it is delayed, we reserve the right to terminate the agreement. We are unable to offer a refund if the contract is terminated due to a lack of communication.
Our products and services should not be relied upon as legal guidance. If you are unsure about your obligations under the GDPR, you should seek legal guidance regarding the full scope of your compliance obligations and requirements to ensure that you are fully aware of every eventuality and consequence for non-compliance.
If you would like to cancel your order, please email hello@creativelead.uk with your details. Subscriptions will cease from the next payment due. Your Lead Consent system and the data it contains will be completely removed from our servers within 30 days of your account termination. We will not be able to retrieve it once it has been deleted.
Creative Lead Ltd gives no warranties or guarantees or makes any representations as to the fitness for a particular purpose of any completed work the subject of a customer’s order and all other warranties, conditions, guarantees or representations, whether express or implied, oral or in writing, except as expressly stated in these terms and conditions are hereby excluded. Creative Lead Ltd shall not be liable for any loss arising from delay in not caused by Creative Lead Ltd. Further, Creative Lead Ltd shall not be liable for any indirect, special or consequential damages, loss of profits, economic loss, loss of goodwill or loss of anticipated savings or loss of data. The total aggregate liability in respect of any and all causes of action arising out of or in connection with the customer’s order and Creative Lead Ltd’s performance of services pursuant to such order (whether for breach of contract, strict liability, tort (including, without limitation, negligence), misrepresentation or otherwise) shall be limited to the sums paid to Creative Lead Ltd by the customer in respect of the order to which liability has arisen. Nothing in these terms and conditions shall be construed so as to limit or exclude liability which cannot, pursuant to English Law, be excluded or limited including for death or personal injury or liability in respect of fraud or fraudulent misrepresentation.
Creative Lead Ltd shall be under no liability if it is unable to perform any obligation which is owed by it to the customer for any reason beyond its control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to the Creative Lead Ltd elect to terminate the contract and pay for work done or shall otherwise accept delivery when available.
These terms and conditions and all other express terms of the contract with customers shall be governed and construed in accordance with English law. English Courts shall have jurisdiction in relation to any matters arising in connection with any contract between Creative Lead Ltd and the customer.
We keep our terms of business under regular review and we will place any updates on this web page. This was last updated on 14/05/2018.
If you have any questions about our terms of business, please contact:
Jennifer Nicholson, Data Co-ordinator
Email: hello@creativelead.uk